ANSWERS TO POPULAR QUESTIONS

Who is Tempest Solutions?

Tempest Solutions is a none profit organisation that puts all the profit (minus wages and running costs) back into the business to improve, maintain and upgrade services.

Tempest Solutions is the parent company of:

  • Tempest solutions (Hosting)
    Hosting provider for the UK.
  • Tempest Solutions (Studio)
    Website and webapp design and development.

The child companies operate on the same principle as the parent company (none profit organisation).

What's the FREE SSL Certificates

The SSL certification platform we use will all our domains and email servers are Let’s Encrypt certificates meaning your connection is secure.

How do you keep your prices so low?

We decided to have a smaller profit margin that other hosting providers to provide our customers with a better service.

This does not take away any quality we just think that website hosting should be available for everyone never mind your budget.

We aim to offer efficiency, reliability and customer satisfaction.

 

Our shared hosting means that the cost of running a server is divided between many customers (pain plan’s) to cover the running and maintenance cost’s.

This model with low operating costs and small profit margin’s help us grow and expand our services.

How long does it take for my account to be setup after signing up

FREE Plan:
As soon as we receive the order your account will be setup within 5 minutes.

Paid Plans:
When Payment has been verified your account will be active within 5 minutes.

You will receive email verification and login details once your account has been created.

Do you offer free website hosting?

Yes, as part of our service we offer free website hosting for all, we do not lower the specifications of the server between the free and paid services and all packages have SSD web storage, SSH access and control over there DNS zones and records.

This makes it ideal for customers to start on the free tier and when you require more resources such as SSD storage or more domains available to you then you can upgrade to a paid package.

Where can I find support

you can find support in two locations.

  1. The AI Support & Sales Bot on the website
  2. From the website navigate to the menu item support
  3. URL tempest-solutions.info

If the answer given in the AI support & pre-sales bot on the website does not have a solution to your issue or question then please leave a ticket in the support centre (no.2 or 3 above).

What security features do you have?

We have implemented systems and applications to improve our security features that is not exhaustible by the list below.

 

  • IDS/IPD – We employ a IPS & IDS system that blocks in and outbound connection to our servers from known sources of malicious attacks
  • PHP Hardening – Suhosin to patch PHP applications for know flows, increasing server security.
  • Lets Encrypt SSL – Encrypts connections from the server to users preventing data from been stolen.
  • Backup’s – Daily backups of your hosting accounts allowing you to easily restore your data, website etc following a bug, deletion of unauthorised modification of your data and or website.
  • Daily backup’s of our Servers – We take daily backups of our servers that allow us to restore our servers in the event of malicious intent.
  • Two-factor Authorisation – Prevents the hacking of your account.
  • Account activity log’s – allow you to track login’s etc from your account.
  • Regular virus and malware scan’s – We regularly scan our servers for known viruses and malware helping to secure our servers and your webapps and websites.

WordPress

We specialise on WordPress hosting and boat the following features for WordPress:

  • 1 click install – We have a 1 click install for the WordPress CMS platform making easy as possible to get your installation up as fast as possible.
  • Create a Staging area – This is as easy as creating a sub domain and editing the robots.txt to prevent search engine bots from indexing your staging site, so you can make modification to your staging WordPress instance without effecting your production instance, then just copy the files across to the production domain.
  • Free Hosting Plan – Our free hosting plan is perfect for smaller WordPress installation/ecommerce and for larger installations, ecommerce we recommend a paid plan.
  • Redis/Memcached Caching – We offer Redis caching to speed up the load times of your WordPress website, this loads cache straight from memory instead of disk.

Can I upgrade my plan?

You can upgrade/downgrade your plan at anytime just contact us and we will be happy to accommodate your requirements.

Do you have an affiliates Program?

We are currently looking at implementing an affiliate program but it is not a priority for our team at the currant time